Mary Maina
Junior Associate at Google, Kenya
Social Sciences at Maseno University
Kenya
Hi, I'm Mary Maina!
Junior Associate at Google, Kenya
As a keen and skilled Customer Service Representative, I'm motivated on exploring roles that will advance my career. I have a proven track record of delivering exceptional customer support and ensuring customer satisfaction. Skilled in effective time management, empathy and patience, multi-channel support, financial knowledge among others. I am eager to leverage my expertise and contribute to the success of a new organization in providing top notch customer support and fostering customer satisfaction.
Socials
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Experience
Google Kenya (Tech Mahindra)
Junior Associate Quality and Testing
January 2023 - Present
Assist with the execution of data collection for biometric authentication and other related activities. Maintain gadgets and equipments this includes trouble shooting and resolving software and hardware problems, configuring and implementation of new technologies. Support in day to day tasks and reports and training of clients. Ensuring clients are able to effectively utilize and benefit from the technology solutions provided by Google.
Tik Tok (Majorel Kenya)
Content Moderator
January 2022 - January 2023
Review content that has been triggered by internal systems or users to ensure it adheres to established community guidelines. Ability to work through invasive/disruptive content. Remove inappropriate or violent content against users who violate the terms of service. Selecting the content according to internal policy and criteria.
Bolt (Majorel Kenya)
Customer Service Agent
January 2021 - January 2022
Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Frequently attend educational seminars to improve knowledge and performance level. Meet personal/team qualitative and quantitative target.
Education
Certificates & Badges
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Projects
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Languages
English
Professional
Skills
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