Kennedy Ndubi

Develop business strategies and go to market strategies while maximizing market penetration to facilitate Nyanza region penetration of Mysol products. Monitor, assess, and report on all marketing activities and results and analyze customer research, market trends, and competitor data when providing services to a portfolio of over 7,000 clients. Deliver set sales quotas; ensure teams meet and exceed individual and team targets; controlling costs vs. revenue yield and ensure this is maintained above recommended level. Increase clientele, upsell solutions, and analyze attrition by creating retention strategies, managing 10 permanent staff and 177 agents and operating 11 shops across the region. Participate in management meeting, projects and committees as assigned, prepare business reports to support management decision and steer existing portfolios. Facilitate continuous account audit of all systems and procedures and carry data audit for integrity and correctness at all times on behalf of clients. Acquire new key accounts and strategic partnerships by reactivating dormant accounts and driving regional team development that improve business goals through execution and ROI analysis. Foster an environment that encourages deep community participation, an appreciation for capturing and sharing customer insight, thoughtful use of escalation processes, and identification of growth opportunities. Develop regions operation budgets, plans and execute day to day marketing while assisting in policy development for optimum positioning.

• Prioritized growth of the business through innovative solutions tailored towards entry into the coast market.
• Trained, coached and led Acquisition Agents, Dual Contractors, Collection Agent, Installation
• Technicians, Maintenance Technicians and in applicable policies, guidelines, processes, and procedures.
• Developed and implemented the acquisition operational strategies as well as aligning with the Region acquisition targets.
• Organizing acquisition activities and functions in the field to achieve targets, revenues, and desired quality of acquisition.
• Conducted monthly, quarterly, and End-of-Year physical stock audits while remaining accountable for New, Repossessed, Returns, Spare parts, and Demos in the shops.
• Effectively handled the day-to-day management of the clients and ensured clients were well informed, well advised, and all their issues and concerns handled professionally.
• Conducted initial client risk assessments and gathered benchmark data for portfolio deterioration analysis .
• Ensured Health, safety and environmental standards are adhered to, while coordinating Installation and Maintenance technicians to ensure systems are installed and maintained.
• Prepared daily, weekly, monthly, and quarterly reports on the status of the business, and on open and closed projects.

Prioritized growth of the business through innovative solutions tailored towards entry into the coast market. Trained, coached and led Acquisition Agents, Dual Contractors, Collection Agent, Installation Technicians, Maintenance Technicians and in applicable policies, guidelines, processes, and procedures. Developed and implemented the acquisition operational strategies as well as aligning with the Region acquisition targets. Organizing acquisition activities and functions in the field to achieve targets, revenues, and desired quality of acquisition. Conducted monthly, quarterly, and End-of-Year physical stock audits while remaining accountable for New, Repossessed, Returns, Spare parts, and Demos in the shops. Effectively handled the day-to-day management of the clients and ensured clients were well informed, well advised, and all their issues and concerns handled professionally. Conducted initial client risk assessments and gathered benchmark data for portfolio deterioration analysis. Ensured Health, safety and environmental standards are adhered to, while coordinating Installation and Maintenance technicians to ensure systems are installed and maintained. Prepared daily, weekly, monthly, and quarterly reports on the status of the business, and on open and closed projects.

Spearheaded the customer satisfaction process and contributed ideas for business growth and solution expertise in the Zambian Market. Effectively collaborated with internal partners to grow the business into 4 territory offices through further expansion and referrals on sales channels. Participated in research and development committees charged with launching new products in the sales department, aiding in product development, or a new product launch. Delivered continuously better client service from 90 sales a month to 600 sales a month by putting a strong emphasis on submitting requests for quotes of the highest caliber. Conducted extensive competitive analysis market research, which the corporation used to set prices for various items. Supported with client billing, invoicing, and VOIP call analysis to find out how many calls were placed each day, which calls were denied, and why.

Pioneered zuku satellite entry within the coastal market and recruited and trained over 200 distributors across Taveta, Kwale, Kilifi, Mombasa, tana river, Garissa and Lamu. Worked in a highly cross-functional environment to build an end-to-end business that deployed services through revenue generation and upselling to over 20,000 subscribers. Designed and formulated market strategies for the company, recommended sales and marketing programs and established short and long-term sales strategies. Cultivated a strong track record of success in consistently creating, transforming, and upgrading clients while resolving client inquiries to maximize commercial outcomes. Ensured that all activities and duties are carried out in compliance with all regulatory requirements, operational risk frameworks and internal policies and standards. Expertly negotiated contractual terms with clients that aided in the achievement of company objectives through execution and ROI analysis. Proofread and analyzed the organization's service level agreements prior to attestation by the Sales Manager, and performed sales discussions to combat job market rivalry.

• Pioneered zuku satellite entry within the coastal market and recruited and trained over 200 distributors across Taveta, Kwale, Kilifi, Mombasa, tana river, Garissa and Lamu.
• Worked in a highly cross-functional environment to build an end-to-end business that deployed services through revenue generation and upselling to over 20,000 subscribers.
• Designed and formulated market strategies for the company, recommended sales and marketing programs and established short and long-term sales strategies.
• Cultivated a strong track record of success in consistently creating, transforming, and upgrading clients while resolving client inquiries to maximize commercial outcomes.
• Ensured that all activities and duties are carried out in compliance with all regulatory requirements, operational risk frameworks and internal policies and standards.
• Expertly negotiated contractual terms with clients that aided in the achievement of company objectives through execution and ROI analysis.
• Proofread and analysed the organization's service level agreements prior to attestation by the Sales Manager, and performed sales discussions to combat job market rivalry.