Laith Abdallah

Assist in managing and supervising staff members, including hiring, training, and scheduling Maintain a strong focus on guest satisfaction by addressing concerns, resolving complaints, and ensuring exceptional service standards are met Collaborate with the Director of Hospitality to oversee daily operations Assist with budget planning and control Implement and enforce quality assurance programs Facilitate training programs to enhance employee skills and knowledge Collaborate with other departments to develop and implement strategies that enhance guest experiences Monitor inventory levels and ensure adequate supplies are available Ensure compliance with relevant industry regulations Prepare regular reports on operational and financial performance

Assisting guests with their requests, inquiries, and complaints Training and supervising the guest relations team Collecting and analyzing guest feedback Building and maintaining relationships with regular and VIP guests Coordinating and organizing special events Monitoring the quality of service provided Handling guest complaints, emergencies, and other challenging situations Developing and managing guest loyalty programs Ensuring compliance with relevant industry regulations Preparing regular reports on operational and financial performance

Menu Planning Purchasing and Inventory Management Staff Management Quality Control Financial Management Customer Service Compliance and Safety Event Planning and Coordination

Operations Management Staff Management Customer Service Bar Menu Development Sales and Promotion Quality Control Financial Management Vendor and Supplier Relations Training and Development Compliance

Staff management Customer service Bar operations Drink preparation and mixology Compliance with regulations Cash handling and financial management Bar maintenance and cleanliness Marketing and promotions Training and development Safety and security