Joan Nkirote
Customer Service Specialist at Sunking Solar
Jomo Kenyatta Uinversity of Agriculture and Technology
Kenya
Hi, I'm Joan Nkirote!
Customer Service Specialist at Sunking Solar
Dedicated and results-oriented Customer Service Specialist...
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Experience
Sunking Solar
Customer Service Specialist
January 2020 - Present
Managing different client portfolios and actively following through to ensure clients are onboarded within the required service level agreement. Responsible for on-time and effective customer order processing and ensuring the order-to-service level agreement is in line with the agreed service level agreement. This has promoted efficient and prompt service delivery. Training and capacity development hence promoting a culture of excellence. Supporting the management in ensuring the teams run effectively hence promoting a culture of collaboration and teamwork. Collecting weekly sales data, preparing, reports, and presenting them to our managers for review. I optimized communications to achieve customer retention and loyalty on the various CRM channels (E-mails, SMS, Push notifications) by 90%. Representing the organization’s brand by acting as a point of contact between the organization and our clients. Preparing reports, Correspondence, and presentation materials.
Platinum Credit Limited
Customer Service Officer
January 2019 - January 2020
Inspection of goods and services from suppliers to ensure they meet the required criteria. Carrying out weekly cycle counts. I managed the stock transactions using the ERP system (Pharma-core) which made it easier to prepare stock balances and identify any variances in the system. Ensuring appropriate stock levels are maintained always to avoid stockouts. I ensured efficient and cost-effective sourcing of medical supplies. Receiving all payments in form of cash, cheques, and banking the money accordingly.
Crescent Pharmaceuticals Limited
Senior Customer Engagement Lead
January 2018 - January 2019
Managing different client portfolios and actively following through to ensure clients are onboarded within the required service level agreement. Responsible for on-time and effective customer order processing and ensuring the order-to-service level agreement is in line with the agreed service level agreement. This has promoted efficient and prompt service delivery. Training and capacity development hence promoting a culture of excellence. Supporting the management in ensuring the teams run effectively hence promoting a culture of collaboration and teamwork. Collecting weekly sales data, preparing, reports, and presenting them to our managers for review. I optimized communications to achieve customer retention and loyalty on the various CRM channels (E-mails, SMS, Push notifications) by 90%. Representing the organization’s brand by acting as a point of contact between the organization and our clients. Preparing reports, Correspondence, and presentation materials.
Education
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Projects
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Languages
English
Skills
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