Liana Alatti
Business Administration at Princess Sumaya University for Technology
Jordan
Hi, I'm Liana Alatti!
Customer Support / Documentation Specialist at Monease Platform
Motivated business graduate seeking a position to apply academic knowledge and practical abilities. Committed to contributing to organizational success through strong analytical skills and a solid understanding of business fundamentals. Eager to learn and grow in a fast-paced, collaborative environment.
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Experience
Monease Platform
Customer Support / Documentation Specialist
September 2022 - April 2023
Provided exceptional customer support: Assisted customers in comprehending platform functionality and guided them through seamless transaction processes. Ensured comprehensive documentation: Maintained up-to-date platform documentation, capturing crucial customer inquiries and requirements to meet the organization's needs effectively. Identified customer needs: Utilized active listening and communication skills to extract vital customer questions and needs, serving as a valuable liaison between customers and the organization. Developed new payment methods: Took charge of creating and validating innovative payment methods, enhancing the platform's versatility and ensuring diverse options for customers.
Haya cultural center
Volunteered teacher assistant
January 2017 - February 2017
Guided students in comprehending the significance of technology, introducing them to age-appropriate tools and resources while emphasizing its role in modern society. Supported the lead teacher in implementing lesson plans, engaging with students during group discussions, and providing one-on-one assistance when needed.
Education
Business Administration
Princess Sumaya University for Technology
Business Administration
Princess Sumaya University for Technology
Graduated in 2024
Certificates & Badges
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Projects
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Languages
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Skills
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