Austin Keith

Monitored employee productivity levels on a regular basis to identify areas of improvement. Resolved customer complaints in a timely manner while ensuring customer satisfaction. Tracked progress on projects and provided timely feedback to staff members. Provided guidance and direction to subordinates regarding job duties and responsibilities. Directed and supervised team of 10 employees in daily operations. Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines. Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions. Ensured compliance with workplace safety regulations by providing training sessions for all staff members. Created new strategies for improving customer service standards within the organization. Streamlined workflow processes, reducing project completion times. Responded to customer questions regarding products, prices, and availability.

Operated locomotives according to strict delivery and route schedules. Prepared reports documenting locomotive issues. Conducted brake checks and general inspections before work. Conducted movement of rail cars and overall train and completed or verified air couplings and electrical connections between locomotives. Drove trains and operated engines and handled mechanical train operations including speed control. Positioned train at originating station before scheduled departure time and performed switching assignments in cooperation with other departments. Performed train inspections, tests and procedures, completed associated paperwork and identified and documented train equipment defects.

Received and followed directions from train dispatchers. Managed railcar loading, unloading, and switching. Interpreted various signals to start, stop and back-up train or set and release air brakes. Coupled air brakes and electrical connections between trains. Inspected switches on a daily basis. Directed crew members by employing flag or hand signals, lantern and radio communications. Observed train movement to ascertain functionality. Upheld tight deadlines for delivery of freight and arrival of passengers. Operated controls to activate track switches and traffic signals.