Mahdere Tewelign

Lead a team of data analysts and business developers to provide data-driven solutions. Develop and implement business development strategies to identify new opportunities, generate leads, and increase revenue. Provide coaching, mentoring, and training to the team members to enhance their skills and competencies.

Handling different administrative tasks Customized and applied for almost 400 jobs, resulting in a 5% call back rate and a 1.5% job offer rate Advertising jobs and participated in the hiring process Updated and modernized the company website on WIX. Researched and compiled accurate data on different topics using AI and data scraping tools.

Delivered a 12-week online computer course for 8 beginner students and enabled them to attain intermediate level of proficiency. Administered online tests and quizzes. Provided feedback and guidance to students.

Resolved issues and provided excellent customer service to Instacart shoppers via chat and phone, using Zendesk CRM platform. Achieved an average customer satisfaction rating of 4.25 out of 5 and handled over 1500 cases per month.