Janet Nyambura

Engaged in cohort breakout sessions and live webinars exploring best practices around Salesforce, and how to excel as a Salesforce professional. Conducted one-on-one mentorship sessions tailored to Salesforce Learners. Mentored Salesforce learners, guiding them through Salesforce career paths and helping them master key skills needed for professional growth.

Led a team of 18 medical records staff, overseeing the management of patient data and ensuring compliance with healthcare standards. Managed day-to-day operations, including patient scheduling, medical billing, and EMR documentation. Collaborated with cross-functional teams to address EMR inconsistencies, enhancing data accuracy and operational efficiency. Conducted performance appraisals and provided training and onboarding for new staff and interns.

Managed client and stakeholder communications through Salesforce, ensuring timely and effective resolution of inquiries and issues. Generated and analyzed reports to improve data quality and support decision-making processes, increasing data accuracy by 30%. Oversaw the implementation of an automated email journey, enhancing client engagement and satisfaction. Trained staff on Salesforce usage, improving overall team productivity and efficiency.

Reached out to partners to discuss potential collaborations. Successfully established partnerships with 8 companies. Secured 400 volunteer signups through partnerships with various companies. Managed ongoing relationships with current partners under the guidance of the CEO. Proofread every signed MoU agreement from our partners and sent a copy to the CEO.