Christian Mukwiye

Conducting remote system updates and backups to ensure data integrity. Diagnosing and resolving hardware and software issues for end-users. Monitoring and maintaining computer systems and networks remotely. Responding to technical support tickets and documenting resolutions. Implementing and managing network security measures remotely. Monitoring network traffic for suspicious activity and potential threats. Ensuring compliance with security policies and procedures in a remote work environment.

Enforced strict access controls to safeguard personnel and property. Implemented security measures that effectively deterred incidents. Managed surveillance systems to decrease security breaches. Ensured full compliance with safety regulations. Led prompt incident responses, improving resolution efficiency. Enhanced emergency protocols for safe and orderly evacuations.

Diagnosed and resolved hardware and software issues for end-users. Provided technical assistance and support for incoming queries. Installed, configured, and maintained operating systems and system security tools. Assisted in the setup and deployment of new hardware and software for employees. Conducted regular system updates and backups to ensure data integrity and security.

Provide first-level technical support to end-users via phone, email, and chat, addressing hardware and software issues. Diagnose and resolve technical problems, escalating complex issues to higher-level support when necessary. Create and manage support tickets, ensuring timely and accurate documentation of issues and resolutions. Collaborate with cross-functional teams to investigate and resolve systemic technical problems. Conduct remote troubleshooting sessions and provide step-by-step guidance to end-users.