Vivaline Chebet

Relationship management duties Support branch with customer and accounts growth Loan portfolio growth and management and ensure minimum default in loans Credit analysis on branch’s loan book Mobilize deposits to ensure balance in branch’s deposits and loan book Constant member appraisals and meeting engagements Manage branch’s expenses and booking payments

Promote Sacco services and products Resolve customer issues and queries Deliver prompt, accurate and excellent customer service Balance daily cash deposits and bank vaults inventory Maintain confidentiality of bank records and customer information Correctly follow all bank security, service, cash handling, and audit procedures Reports daily averages and shortages to the operations manager Oversee and mentor junior tellers and new employees

Maintained confidentiality of customer information and company's assets Identified and corrected data entry errors Input client information into spreadsheets and company database Entered numerical data into databases

Computer maintenance Data management Typing and printing documents Stock taking of computer supplies

Worked closely with Peace Corp Volunteers Ensured smooth transitioning and familiarity with the area Accompanied volunteers on house visits Offered translation assistance Maintained efficient communication and feedback with volunteers