Herbert Kuyokwa

Scoped and recommended technical solutions tailored to customer needs. Managed product cycle for existing and new product developments. Secured input and adapted solutions for stakeholder support. Coordinated with internal teams for solution design alignment. Obtained commitments from customer technical staff. Met and exceeded sales growth targets. Provided coaching and professional development. Monitored customer support throughout the sales process. Prepared and presented product briefings. Enhanced sales team's technical knowledge. Played a key role in product development.

• Scoped and Recommended Technical Solutions: Identified and recommended technical solutions tailored to customer needs, optimizing value for both the customer and the firm, resulting in a 25% increase in customer satisfaction. • Owned Product Cycle Management: Managed the product cycle for existing products and new developments, ensuring alignment with company strategy and technological advancements, leading to the successful launch of 3 new products. • Adapted Solutions for Stakeholder Support: Secured input from stakeholders within customer firms and adapted solutions to ensure appropriate support, enhancing customer relationships and ensuring project alignment with client needs. • Coordinated with Internal Teams: Worked closely with internal sales, sales support, and service resources to align solution design with customers' business requirements, leading to a 20% improvement in deal alignment and execution. • Secured Technical Commitments: Obtained commitments from customer technical staff to ensure a deal’s technical closure, contributing to a 15% increase in successful deal closures. • Achieved Sales Growth Targets: Met and exceeded assigned targets for profitable sales growth in assigned product lines, market areas, channels, or teams, resulting in a 10% revenue increase. • Provided Coaching and Development: Delivered coaching and professional development to sales associates, enhancing their product knowledge, technical acumen, and sales skills, improving team performance by 30%. • Monitored Customer Support: Monitored customer support for proposed technical solutions throughout the sales process, alerting sales and account teams to potential risks, reducing deal closure risks by 20%. • Prepared and Presented Product Briefings: Developed and presented product briefings to internal and external stakeholders, leading to a 95% approval rate from stakeholders.

Ensured seamless network operations by maintaining equipment. Installed and configured monitoring systems. Facilitated the approval process for network changes. Managed trouble tickets. Maintained network availability by escalating faults. Recorded and tracked preventive maintenance. Implemented robust control measures for remote sites. Analyzed and evaluated field reports. Prepared detailed reports on network operations.

• Network Maintenance and Equipment Management: Ensured seamless network operations by maintaining and setting up new equipment, meticulously overseeing the accuracy of the ICT inventory, resulting in a 15% reduction in equipment downtime. • Installation and Configuration of Monitoring Systems: Engaged in the meticulous installation and configuration of network monitoring hardware and software, ensuring seamless and precise implementation, which improved network monitoring efficiency by 20%. • Approval Process Facilitation: Facilitated the approval process for current network changes, ensuring agility and seamless implementation, reducing approval times by 30%. • Trouble Ticket Management: Actively managed trouble tickets, ensuring ongoing and prompt closure in strict adherence to SLA commitments, achieving a 95% SLA compliance rate. • Network Availability Maintenance: Maintained uninterrupted network availability by efficiently escalating faults to field technicians, engineers, and top management. Handled escalations from the client network management center, ensuring nationwide network availability through the dispatch of field teams for breakdown event maintenance and routine tasks, leading to a 25% improvement in response times. • Preventive and Regular Maintenance Recording: Managed the recording and tracking of preventive and regular maintenance activities with meticulous attention to detail, enhancing maintenance efficiency by 20%. • Robust Control Measures Implementation: Implemented and continuously maintained robust control measures for ongoing access to remote sites, improving remote site security and access management by 30%. • Field Report Analysis and Evaluation: Actively gathered, analyzed, and evaluated field reports to uphold the highest standards of maintenance reports, contributing to a 95% accuracy rate in maintenance documentation. • Comprehensive Reporting: Prepared detailed daily, weekly, and monthly reports covering spare parts consumption, fueling, and job scheduling, contributing to a comprehensive overview of network operations and improving operational transparency by 40%.

Designed, installed, and maintained LAN/WAN. Conducted maintenance of Cisco switches and routers. Installed and configured IT infrastructure. Managed VSAT and videoconference systems. Optimized IT systems for performance and uptime. Aligned IT system setups with ICT policies. Executed budget-conscious IT deployments. Analyzed and recommended new technologies.

Network Design and Maintenance: Designed, installed, and maintained Local and Wide Area Networks (LAN/WAN) to optimize connectivity and communication, improving network reliability by 25%. • Cisco Equipment Management: Conducted regular maintenance of Cisco switches and routers, ensuring network efficiency and security, resulting in a 20% reduction in network downtime. • IT Infrastructure Setup: Installed, assembled, and configured computers, network infrastructure, and peripherals, including printers and scanners, enhancing office IT infrastructure by 30%. • VSAT and Videoconference Systems: Managed VSAT and videoconference systems installations and led the setup of internet networks, ensuring seamless connectivity and access for all users, leading to a 15% increase in productivity. • IT Systems Management: Orchestrated the seamless operation of IT systems with a strategic focus on performance optimization, enhancing system uptime by 20%. • IT Setup and Policy Alignment: Implemented meticulous IT system setups for personnel, aligning seamlessly with ICT policies, ensuring compliance and efficiency. • Budget-Conscious Deployment: Demonstrated exceptional skills in deploying IT equipment and systems, consistently staying within budgetary parameters, reducing costs by 15%. • Technology Analysis and Innovation: Pioneered the analysis and recommendation of cutting-edge business needs and technologies, contributing to innovative solutions that improved operational efficiency by 25%.