Sharone Opondo

Developed and implemented customer experience strategies, resulting in a 20% increase in customer loyalty and satisfaction. Managed over 200 customer inquiries monthly, leading to an 18% reduction in complaint resolution time through effective problem-solving. Maintained accurate customer feedback databases, analyzing data to inform service improvements and enhance operational efficiency.

• Oversaw automated parking systems, managed billing, and ensured accuracy in client transactions, enhancing transaction integrity and customer trust.
• Managed daily cash transactions and reconciliations, ensuring compliance with company policies, and maintaining high accuracy as a cash custodian.
• Identified up-selling opportunities, cross-sold services during customer interactions, and contributed to business growth.
• Conducted regular audits and inspections to maintain high standards of compliance with safety regulations and internal audit standards.
• Trained and supervised a team to deliver consistent service, leading to a 50% increase in customer satisfaction.
• Developed and conducted staff training programs, aligning team efforts with customer service standards and safety regulations.

Delivered high-quality customer service, consistently resolving inquiries and complaints, contributing to a 15% increase in customer retention. Implemented operational improvements that enhanced service efficiency, balancing customer satisfaction with effective resource management.