Simphiwe Madi

New Business development Lead Generation Strategic planning Marketing and analysis

Providing customer service and support Answering inbound calls from customers Contacting customer for debt collection Responding to written queries timely Handle complaints within the required SLA Provide product and service information to customers Achieve targets as set by business Adhere to policies and procedures as set by business

Provide customer service and support Assist the Store Manager in achieving maximum profitability for the store Assist the Store Manager in the delivery of high standards of customer service Assist the Store Manager to reduce and manage risk by driving compliance to operational processes Take accountability for the daily operations of the store in the absence of the Store Manager