Ellis Botchway
Information Technology at Ghana Communication Technology University
Ghana
Hi, I'm Ellis Botchway!
IT Assistant at Korle-Bu Teaching Hospital
Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry.
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Experience
Korle-Bu Teaching Hospital
IT Assistant
August 2020 - September 2021
Developed training materials for staff members who require assistance in utilizing technology resources more effectively. Evaluated current systems for potential improvements or upgrades that could increase efficiency or functionality. Implemented new procedures for handling incoming requests from users regarding IT services. Assisted in developing user accounts with appropriate access privileges according to company policies. Demonstrated strong communication skills when interacting with customers both verbally and written.
Education
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Projects
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Languages
English
Skills
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