James Skosana
Team Leader at Standard Bank Digital Banking
University Of Johannesburg
South Africa
Hi, I'm James Skosana!
Team Leader at Standard Bank Digital Banking
Highly motivated and experienced finance professional, within the customer service environment. Goal oriented individual with a strong financial acumen, analytical and strategic thinker. A leader in the business space.
Socials
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Experience
Standard Bank Digital Banking
Team Leader
January 2022 - Present
Responsible for Digital Channels customer support in the Digital Banking Helpdesk. Responsible for taking inbound, outbound and email relating to digital and general banking customer requests. Rectify service failure, in identified products with the objective of resolving the failure, retaining the customer and minimizing the bank’s reputational risk. Managing and support the Digital Channels service environment by ensuring optimal system availability and trustworthiness of the self-service options available on Digital Banking Channels
Standard Bank
Universal Banking Learnership
August 2019 - February 2021
Query management and resolution for general banking clients. Service and maintaining customer portfolio request on savings and investment products and credit card accounts. Generating quality leads for segments, savings and investment, and personal lending.
Education
![Financial Economics](/_next/image?url=https%3A%2F%2Fd2e99mz4b7o3o0.cloudfront.net%2Fbec2ca00-3798-45af-8199-e7320af9926c%2F1663441341649.png&w=112&q=75)
Financial Economics
University of Johannesburg
Graduated in 2023
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Skills
Data Analytics
Communications Intelligence
Customer Satisfaction
Problem Solving
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