Michael Azumara
System Support Architect at Fidelity Bank PLC
Data Analytics at Nexford University
Nigeria
Hi, I'm Michael Azumara!
System Support Architect at Fidelity Bank PLC
At the heart of my role as a system support expert/architect banking executive at Fidelity Bank PLC lies a commitment to ensuring uptime and seamless connectivity that is pivotal for today’s technology-driven banking environment. With my expertise in Technology Operations Management, I oversee branch and e-banking network integrations/support, forging the backbone of our robust digital infrastructure. Alongside maintaining technical excellence, I excel in Business Development, and data analytics identifying and cultivating strategic partnerships and user support to propel our services to new heights and markets. Our team consistently achieves link availability targets, and through collaborative efforts, we've significantly enhanced customer satisfaction and operational efficiency.
Education
Data Analytics
Nexford University
Graduated in 2024
Digital Transformation
Nexford University
Graduated in 2024
Nexford University
Graduated in 2023
Certificates & Badges
No certificates or badges added
Projects
Data Analyst
The project effectively applies XGBoost to predict optimal product prices, with adequate model performance as determined by metrics such as Mean Squared Error (MSE) and R² score. Also, demand elasticity analysis provided a more in-depth understanding of how price changes affect customer demand, which can help to shape pricing strategies. Visualizations of the data, such as PCA plots and price-demand correlations, provide additional insight into the dataset's structure. The model's performance implies that ML can greatly help with pricing optimization, and further enhancements could include fine-tuning attributes or evaluating alternative ML models to improve predictions even further.
Languages
English
Professional
Igbo
Native
Skills
Data Analytics
Business Intelligence
Mentoring
Coaching
Network Administration
Support for Business Applications
IT Business Analyst
Team Building
Management / Strategy
Leadership Development
Security Analyst
System Deployment
System Implementation
System Maintenance
System Automation
ITIL Implementation
ITIL
Agile Methodologies
Microsoft Azure
Office 365
Microsoft
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Power BI
Tableau
SPSS Modeler and Data Mining
Research
Finance & Accounts
Public Speaking
Performance Management
KPI Management
Team Management
Vendor Management
Vendor Negotiation
Vendor Relationships
Application Support
User Experience Analysis
User Experience Management
CRM (Customer Relationship Management)
Professional Services
Proposal Writing
Business Transformation
DevOps
Infrastructure Capacity Planning
Change Management
Project Administration
Training and Development
Training Delivery
VSAT
CCNA Routing & Switching
CCNP Routing & Switching
CompTIA
Technical Support
Pricing Optimization
Data Visualization
Artificial Intelligence / Machine Learning Applications
IT Architecture
Operations Support
Operations Strategy
Operations Support Systems
Operations Management
Cyber Security
Business Analyst
Network Architecture
Network Analysis
Network Configuration
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