Ahmed Raouf

Managing 6+ accounts in the manufacturing industry while ensuring quality service. Implementation/functional consultation HRMS ensuring smooth Digital transformation. Aided Sales / pre-sales during RFIs & RFPs, CRM communications achieving milestones. Exploratory data analysis (EDA) to uncover trends, patterns, and outliers for clean insights. Developed SQL queries for data extraction, transformation, and loading in data warehouse. Created Tableau dashboards for (KPIs) for business needs into DDD in collab with X-func. teams. Developed A/B testing, with actionable recommendations for process optimization.

Streamlined the process using Automation developed from the very scratch by a planned process. Effectively managed approximately one hundred incoming cases daily. Maintain financial accounts by processing customer adjustments professionally. Collaborated with team to quickly resolve customer complaints with proper action.

Functioned as product analyst, vendor POC initiating Shared-service creation liaison all levels. Maintained Leaves Policy, creating reports securing employees’ burnouts and well-being. Risk management, QA / QC periodically mitigating risks, by 20% during UAT / E2E 400 tested. Implemented HRIS UKG Kronos ADP CM, training plans, system deployment for Workday. Oversaw end-users’ inquiries, escalating severe challenges, fixed IT resolve tickets SLA 12h.

Developed time series model to predict sales, documentation, and BI story-telling presentation. Built predictive models using (Pandas, NumPy, Scikit-Learn) to forecast sales to cluster segments. accuracy 85% in forecasting future sales acting as main POC to keep up the updates on track. Presented findings to stakeholders through clear and concise reports with dashboards to ease it up.