Raed Alloud ☁

Liaise between the business users, internal systems team and external vendors, initiating and managing projects, supporting production issues, managing vendor/system releases and actively managing user priorities. Keep abreast of industry initiatives and market trends that affect the business to continue to improve efficiencies. Provide daily support to end users including managing issue resolution and performing root cause analysis Manage project task responsibilities, including identification of project risks and conducting user training, generating training requirements documentation. Manage system issues appropriately and escalates to senior management where needed. Lead user acceptance testing identify testers, develop test scripts and conduct test execution. Document and execute test plan and scripts efficiently and effectively.

Developing growth strategies and plans Managing and retaining relationships with existing clients Increasing client base Having an in-depth knowledge of business products and value proposition Writing business proposals Negotiating with stakeholders Identifying and mapping business strengths and customer needs Researching business opportunities and viable income streams Following industry trends locally and internationally Having an in-depth knowledge of business products and value proposition Writing business proposals Negotiating with stakeholders Identifying and mapping business strengths and customer needs Researching business opportunities and viable income streams Following industry trends locally and internationally Drafting and reviewing contracts Technical support Consultancy RDLC Report Designer in C# ASP.NET Transforming consumer insights into actionable business implications Prepare budget, research plan and allocate resources. Determine new opportunities and trends. Gather and evaluate relevant market and competitor information to review market position and determine threats. Manage intelligence specialists, develop current client relations and conduct regional projects. Manage and direct Customer and Consumer Intelligence Specialists. Build relationships with key employees among customers.

Created comprehensive CRM vision and implementation roadmap and drove adoption across multiple distribution channels and multiple levels of management. Implemented segmentation system that identified clones of most valuable customers in a wide range of available prospect databases. Designed and executed CRM pilot initiatives and evaluated their impact on customer profitability, retention and loyalty. Expanded productivity with end-users through successful coaching Centralize your customer database and track all activities (phone calls, tasks, appointments) in one place. Create incidents pertaining to internal or external sources (i.e. customer complaints). Create campaigns, mass emails/SMS to specific customer target lists. Enables campaign task and activities monitoring estimated costs versus actual, along with powerful analytics. Responsible for all digital consumer engagement to strengthen sales, loyalty and retention for ACTS. Analyzed purchase patterns and attitudinal data to reveal new CRM growth opportunities to enhance consumer spending. Implemented e-mail testing, online surveys and customer segmentation modeling; share best practices with global teams. Executed CRM campaigns to cross-sell and up-sell new and existing products to current ACTS subscribers. Created comprehensive CRM vision and implementation roadmap and drove adoption across multiple distribution channels and multiple levels of management. Managed full-scale rollout of successful relationship and segmentation marketing pilot initiatives. Designed and executed CRM pilot initiatives and evaluated their impact on customer profitability, retention and loyalty.