Alaa Elbanna

Data warehouse Reporting Derive critical business decisions by analyzing metrics and designing reports. These results are communicated to managers and often provide suggestions based on their findings. Regularly examine data reports to locate and resolve mistakes Accurately analyze and collect data for various types of business reports Create business reports that provide insights to key data points Support various departments, including marketing, finance, sales, customer care and regulatory/NTRA in reaching their goals through analysis Monitor data to identify changes in financial and business trends Deal with different stakeholders to gather requirements & define relevant indicators. Create data marts to match business needs and facilitate that business analysis

Build, maintain, and ensure scalability of Outbound and Inbound Campaign Management Systems sustaining high loads and business continuity. Used Teradata Technology CIM –Customer Interaction Manager- as an outbound Campaigning Tool. As well as RTIM –Real Time Integration Manager-as an inbound Campaigning Tool Contributed in the business journey assessments and design implementation of products over inbound Campaigning system. Support in the Business investigations running on different CVM Platforms coming from (Inbound/Outbound) Channels. Provide support to business users to best utilize the existing Self Service Capabilities

Campaign value managment developer (CMS)