Nehad Elgendy

Monitored and analyzed real-time operational metrics using workforce management software to communicate it with stakeholders to provide updates on operational performance and recommend course corrections as needed. Utilized historical data and trends to forecast workload and generate optimized schedules, ensuring efficient resource allocation and adherence to service level agreements. Developed and maintained data documentation, standard operation procedures related to real-time operations which resulted in improving cross functional communications between operations and management.

Analyzed more than 100 Financial statements and invoices related to the executions of transactions between different parties, assisted in processing refunds for damaged clients due to forced circumstances. Contributed to the identifications of more than 30 fraudulent activities ranging from financial to behavioral fraudulency. Negotiated and eased contractual conflicts of more than 300 cases between clients and properties.

Tracked and analyzed production, news, and financial performance of over 120 Mutual funds in the Mena region, comparing outcomes to goals, evaluating data, and spotting trends to assist in evaluating mutual fund performance. Tracked and updated all qualitative and quantitative data related to over 600 mutual fund presents in the Mena and Middle East region on the company private database and server. Contributed in the writing of the quarterly-annual performance of Mena region mutual funds.

Created and executed marketing and sales plan which enabled the addition of 142 clients and partners in Egypt and Kenya by conducting 53 interviews, in addition to creating Hubspot database which contains 423 Clients and enabled the successful funneling of more than 21 additional clients. Assisted in 2 key initiatives to expand partnerships program in Africa (Pan Africa, we are one) to incorporate African youth in the Investment Market, assisted CEO in raising funds by creating Investors database which contains more than 650 investors. Conducted market survey and business analysis, classification of data and identification of major trends related to over 27 FinTech startups in Africa, using python for data analysis and power bi for data presentation.

Assisted in preparing 21 weekly market research briefs reflecting historical, technical, and sentimental analysis led to enhancing capital utilization by 30%. Participated in analyzing 6 months of trading activities performance of 12 traders identifying opportunities for improvements in research capabilities, and presented key findings to the Head of Trading. Contributed to project-orientated research work to assist in the analysis of 9 international companies using quantitative and qualitative models used in analyzing financial performance, market position, and strategic management.

Performed market research and data gathering on startups present in Italy, evaluated and identified historical trends and correlations between the economy and startups actively working in the Italian market, presented my findings in Power bi and excel dashboards. Presented weekly reports on my findings, segregating and classifying data based on the client's needs using Power bi dashboards.

Aided in the collection, analysis, and elaborations of socio-economic community profiles, enabling the addition of other socio-economic elements, resulting in the expansion of socioeconomic data by 3%. Collaborated in the preparation of the yearly report on the status of the city of Messina, adding new variables outlining the logistical capabilities of the city of Messina.

Restructured the organizational hierarchy, introducing a new chain of command suited to the organization’s needs, resulting in more flexible management leading to more public activity. Created and enhanced a new hiring orientation process resulting in faster and higher experience-based selection by adding Resume filtration tools and augmenting experience necessary for the job positions. Created a connection with each training participant, allowing me to read the room and alter volume and pace according to audience observation in training sessions. Provided HR staff guidance and suggestions for resolving HR problems.