Cidy Kipkosgei

Assisted in creating engaging content (written, visual, multimedia) for various channels (websites, social media, newsletters). Supported social media management by crafting and scheduling posts, interacting with the audience, and analyzing data. Conducted research to identify industry trends and best practices for communication strategies. Provided administrative support (calls, scheduling meetings, writing minutes). Supported internal communication initiatives (introduced a community digest, organized activities, facilitated discussions). Monitored communication metrics and generated monthly reports on campaign effectiveness. Researched target audiences, competitors, and communication strategies to inform decision-making and content development.

Disseminated information to various publics, ensuring accurate communication on products, prices, and services. Handled general inquiries, providing feedback on customer concerns. Managed incoming and outgoing calls, efficiently forwarding them to appropriate departments.