Mubarak Ibrahim
Web Designer /IT Support at SMARTLINKS Care Services UK
Data Mining and Machine Learning at Nexford University
Nigeria
Hi, I'm Mubarak Ibrahim!
Web Designer /IT Support at SMARTLINKS Care Services UK
I have 6+ years of experience in design, IT, and e-commerce. I've successfully transitioned into a data analyst role. I can leverage my unique expertise to provide clients with actionable insights that drive results and help them make better business decisions.
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Experience
SMARTLINKS Care Services UK
Web Designer /IT Support
January 2019 - Present
Oversaw a diverse portfolio encompassing web design and IT support responsibilities Delivered aesthetically pleasing websites with seamless cross-browser compatibility Offered rapid technical issue resolution, user training, and support Provided technical support for office personnel in-house and over phone support Accelerated outbound sales cycle by 330% by designing and implementing customer acquisition platform Improved customer support efficiency 12% by streamlining team support activities Designed and implemented scalable web infrastructure to support web sites
XTAMALIY Nigeria
IT/ Digital Operations Manager
June 2016 - December 2016
Led a team of developers to build a proprietary CRM system Managed online advertising account with a budget of £1000/week Curated a $2M business implementation project Collaborated with strategic manufacturing partners to develop an effective onboarding system
SMARTLINKS Care Services UK
Web Designer /IT Support
January 2016 - December 2019
Delivered aesthetically pleasing websites with seamless cross-browser compatibility. Provided technical support for office personnel in-house and over phone support. Accelerated outbound sales cycle by 330% by designing and implementing customer acquisition platform for training and managing technical sales personnel. Improved customer support efficiency 12% by streamlining team support activities and standardizing responses to common questions and problems. Designed and implemented scalable web infrastructure to support web sites generating up to 5 hundred + page views per week.
Alibert Groups Nigeria
IT Support Specialist/ Sales Coordinator
January 2013 - December 2016
Increased sales in manufacturing and business intelligence Implemented strategic promotion tactics Achieving a harmonious balance between technical proficiency and sales understanding Streamlined post-sales support to increase customer retention rate among enterprise clients
XTAMALIY Nigeria
IT/ Digital Operations Manager
January 2013 - December 2016
Lead a team of developers to build a proprietary CRM system for enterprise and its strategic partners, optimizing sales process and increasing sales revenue by 24%. Managed online advertising account with a budget of £1000/week. Curated a $2M business implementation project that saves ~ $3.5M on operational inefficiencies between sales and development departments annually. Collaborated with strategic manufacturing partners to develop an effective onboarding system, reducing the sales cycle by 3 months for global enterprise clients.
Alibert Groups Nigeria
IT Support Specialist/ Sales Coordinator
January 2009 - December 2014
Increased sales in manufacturing and business intelligence. Implemented strategic promotion tactics that led to overall sales growth (~8% increase). Streamlined post-sales support to increase customer retention rate among enterprise clients by 10%.
Education
![Data Mining and Machine Learning](/_next/image?url=https%3A%2F%2Fcdn.localized.world%2Forganizations%2F385%2Fbc7dc944-3d89-4435-bd5e-d6abc760b123.png&w=112&q=75)
Data Mining and Machine Learning
Nexford University
Certificates & Badges
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Projects
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Languages
English
Native
Skills
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